DuraLabel PRO 300 Printer Support

DuraLabel PRO 300 Commonly Resolved Issues

When the DLP 300 prints a label, cuts, and then cycle between red and green lights, what is the problem?

While it may appear green, the DLP is actually flashing Red and Yellow. The "Yellow" is made up of the red and green lights lit at the same time. From certain angles, it will appear green. This is the code for a supply error. Try a different roll of supply. Also, you may need to give us a call to speak with customer support.

If you suspect the DuraLabel PRO 300 is not detecting the supplies installed in the printer, do the following:

Print an 8 in. long label. It can even be a blank label so that nothing actually prints and no supplies are used (just roll the tape back into the printer). Then use these guides to determine the problem:

If the light stays green for the majority of the time the label is printing, and then flashes amber and red, then the tape in the printer was not detected.

If the light begins flashing amber and red before the label is done printing, but all of the label still prints, then there is a problem with detecting the supplies. First try reinitializing the printer (see below). If that does not work please call your Graphic Products customer service representative.

If the label does not print completely, or you get an error other than a red and amber light, then the problem is something else. Possibly the gap/media sensor needs to be reset or the driver is set to print labels with gaps instead of continuous vinyl.

Reinitializing The Printer: To reset the gap/media sensor the printer should reinitialized. Turn off the printer; wait five seconds; hold down the button on top; turn on the printer and release the button when the light flashes red.

DuraLabel specialty supplies come in a cartridge. How is the cartridge installed?

Instructions for installing the DuraLabel cartridge are available in a PDF document: specialty supplies quick start or view the DuraLabel PRO 300 Specialty Supplies Installation video.

I'm having trouble getting the printer driver installed

Check to make sure you have administrative rights on your computer. Many computer users confuse Administrative Rights with the ability to use the machine. In order to find out if you have Administrative Rights, do the following:

Click Start —> Settings —> Control Panel. Double click users and find out which group your log on name falls in. If it doesn't say "Administrators", then you don't have the ability to install a DuraLabel PRO 300 printer driver to your system and will need to call your IT department to install it.

The tape sticks to the cutter and peels back as the label is printed.

The printer mostly likely needs to be cleaned. First turn off the printer and unplug it from the wall.

Thoroughly clean the cutting mechanism with the alcohol swabs provided. Sometimes adhesive residue can build up during cutting, and that can cause the tape to stick as it passes through the cutter. Proper cleaning will help prevent this. It may also be helpful to carefully apply a small amount of silicone to the cutter. However, care must be taken not to get any on the print head. Additionally, the 3.0 mil vinyl is less susceptible to this problem than the 2.0 mil vinyl.

What do I do when the ribbon feeds out of the front of the printer with the vinyl labels?

Lower the print density setting. When the print density is too high the ribbon sticks to the labels and is pulled out through the front of the printer. Lowering the print density will keep the ribbon from sticking to the labels.

What do I do about small spots in the printing?

Small particles of dust and dirt on the surface of the tape supply can prevent the ribbon from transferring properly, leaving small spots in the printed area. Keep the ribbon and tape supply as clean as possible and avoid printing in a dusty area. It is also possible that tiny dimples in the surface of the tape supply can prevent the ribbon from transferring. This is rare and usually affects just a few feet out of any roll. Increasing the print density can improve results.

How do I reverse the colors of the pictures and text for the DuraLabel templates or labels I create?

1. Highlight the text and then change the font from Automatic to White.
2. Select the Text Box. Right-Click the border of Text Box and select Format Text Box.
3. Change the Fill Color from No Fill to Black.