DuraLabel 4 TTP Label and Sign Printer

View RTK Software FAQs

Check to make sure you have administrative rights on your computer. Many computer users confuse Administrative Rights with the ability to use the machine. In order to find out if you actually have Administrative Rights, do the following:

Click Start>Settings>Control Panel. Double click users and find out which group your log on name falls in. If it doesn't say "Administrators", then you don't have the ability to install a DuraLabel printer driver to your system and will need to call your IT department to install it.



Make sure that when you configure your driver (Quick Start Guide pages 4-10) the sensor type is set to "continuous." You'll find this in the "Advanced Settings" section.



Thoroughly clean the cutting mechanism with the swabs provided. Sometimes adhesive residue can build up during cutting, and that can cause the tape to stick as it passes through the cutter. Proper cleaning will help prevent this. It may also be helpful to carefully apply a small amount of silicone to the cutter, but care must be taken not to get any on the print head. Additionally, the 3.0 mil vinyl is less susceptible to this problem than the 2.0 mil vinyl.



Make sure that you've configured your driver, set up a stock, and selected that stock before printing (Quick Start Guide Pages 4-10). To make the change, be sure to close your document, make the change in the print driver, then re-open the document to print.



Lower the print density setting. When the print density is too high the ribbon sticks to the labels and is pulled out through the front of the printer. Lowering the print density will keep the ribbon from sticking to the labels.



Small particles of dust and dirt on the surface of the tape supply can prevent the ribbon from transferring properly, leaving small spots in the printed area. Keep the ribbon and tape supply as clean as possible and avoid printing in a dusty area. It is also possible that tiny dimples in the surface of the tape supply can prevent the ribbon from transferring. This is rare and usually affects just a few feet out of any roll. Increasing the print density can improve results.

The printing has blank areas (or blank streaks) such as shown here.

This is a result of vinyl wrapped around the white plastic roller which is beneath the black platen roller.  Remove the cutter assembly by removing the two Phillips head screws underneath the front of the machine, slide the cutter assembly up and out of the way to access the white plastic roller... clean the white plastic roller removing the excess vinyl and then re-assemble.

Highlight the text and then change the font from automatic to white. The second step for text is to go to the text box and choose font. Change the background to black so the white letters appear.



Make sure that each side of the DL4 printer carriage is firmly locked into place. This is due to the left side of the printer carriage not being locked. Release the printer carriage and then close it, firmly pushing on each side to insure that it is locked into place.



One or both of the two black plastic spindles that holds the ribbon cores is backwards. The large end or flange of each plastic spindle should be on the right side as you face the machine from the front.

For die-cut labels, the driver settings should be as described in the Help information included with the software:

Sensor Type: vertical
Gap / Black Mark: 0.12 inch
Options: select "cut every" and enter "1" in the box.
Options: Offset: adjust with trial and error depending on which size and type of die cut
label it is (a negative number moves cut to the right, positive to the left)

All other settings should be zero.

If the settings in the driver are correct try rebooting the computer.