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Kroy K5100 Online Tutorial

Kroy K5100 Online Tutorial - Trouble Shooting

Table of Contents > System Messages > Troubleshooting > Updating Firmware

This page explains how to solve some common problems that may arise when using the K5100 printer. If you are unable to correct the problem, contact us at for assistance.

Display stays black/blank after printer is turned on.	Adjust the LCD Contrast Make sure the AC adapter is firmly connected or the optional batteries are fully charged.

Printer does not print.	Ensure the lock/release knob is in the locked position Check the supply cartridge and its position Check that the AC adapter and/or serial cable is firmly connected.

Printed characters are not formed properly.	Adjust the print density Clean the printhead and rollers

Printed characters have a line through them and/or voids.	Turn off the printer and clean the printhead and rollers

Printer isn't working properly.	Reset the printer Turn the printer on and off

Printer has locked up.	Turn the printer on and off

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Supply Availability information, prices, and online ordering:

K5100 Supplies

For more information, or to order by phone, please call Graphic Products at

Graphic Products is not a Brady authorized distributor and is neither affiliated with nor sponsored by Brady. Although all Brady products sold by Graphic Products are authentic Brady products, Brady does not endorse or sponsor Graphic Products' sale of Brady products. All Brady trademarks used herein are owned by Brady Corporation and describe authentic Brady Products. Graphic Products maintains a large inventory of Brady products to service both new and existing customers. In addition, we always provide outstanding technical support and service to all our customers.