Kroy K5100 Online Tutorial

Kroy K5100 Online Tutorial - Trouble Shooting

Table of Contents > System Messages > Troubleshooting > Updating Firmware

This page explains how to solve some common problems that may arise when using the K5100 printer. If you are unable to correct the problem, contact us at for assistance.

Display stays black/blank after printer is turned on.	Adjust the LCD Contrast Make sure the AC adapter is firmly connected or the optional batteries are fully charged.
Printer does not print.	Ensure the lock/release knob is in the locked position Check the supply cartridge and its position Check that the AC adapter and/or serial cable is firmly connected.
Printed characters are not formed properly.	Adjust the print density Clean the print head and rollers
Printed characters have a line through them and/or voids.	Turn off the printer and clean the print head and rollers
Printer isn't working properly.	Reset the printer Turn the printer on and off
Printer has locked up.	Turn the printer on and off