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KSun 9600Ki Free Online Tutorial

KSun 9600Ki Tutorial - Troubleshooting

Table of Contents [ Error Messages 4 - Troubleshooting Menu ]

A blank horizontal line appears through the text on the printed label

The print head and rollers most likely need to be cleaned. Here is how to do this:

  • Turn off the machine, and then disconnect the AC adapter and remove the rechargeable battery.

  • Open the tape compartment cover, then remove the tape cassette if one is installed. The print head and rollers are located in the tape compartment.

  • Print head: Use a dry cotton swab to gently wipe up and down along the print head.

  • Claning the print head
  • Rollers: Use a dry cotton swab to wipe up and down along each roller while rotating them with your finger.

  • Cleaning the rollers
  • Install a tape cassette, close the tape compartment cover, and then try printing again.

  • If a blank streak still appears in the printed label, repeat the above using a cotton swab dipped in isopropyl (rubbing) alcohol.

If none of the above works, please contact us for service.

Note: The print head can be cleaned more easily if the optional print head cleaning cassette (636HC) is used.

Note: The print head can also be cleaned by pressing the FEED & CUT key with no tape cassette installed.