Support
Online Technical Support
Before you call or fill out the tech support request form, be sure to check out our Frequently Asked Questions (FAQ) page. This page has many commonly asked questions from real customers as well as the answers that were provided by the customer support representative.
Labeling - Sign Making - PosterPrinters - Laminating Equipment
Download of printer drivers and updates for printer drivers are available for a number of machines.
If your machine is listed below, click on the link to go to the drivers page.
We're also happy to answer any questions you have. If you are currently a customer of ours, call or use the "Send Your Question" button to the right. If you are not a current customer of ours, but have a label or sign printer, we'll still be happy to help and answer your questions. We respond to most questions within one business day.
LABELERS AND SIGN MAKERS |
POSTER PRINTERS |
FREE TECH SUPPORT
- Providing excellent customer service is our number one priority. We offer courteous, toll-free technical assistance for current customers for all of the equipment we sell.
- Our technical experts are available to lead you step-by-step through the procedures necessary to get your equipment functioning properly.
- When you call you will be connected to a specialist without delay. You get the support you need, when you need it, and it's free! Call or 1-503-644-5572. When calling for service please have the machine in front of you. The technician may need you to provide information about things you see, or have you perform simple adjustments or procedures.
- An added advantage of buying from Graphic Products is that we're super-specialists in a super-specialized field. That means that we're in it for the long-run, so when you buy a machine from us you won't find that we've stopped supporting it after a few years. We have customers that purchased their machines from us decades ago and we're still supporting them. As a matter of fact, we're supporting thousands of customers, all around the world, that can only get support, and supplies from us, because the outfit that originally sold them their machine stopped supporting it or went out of business.
FAST SERVICE
We regularly service machines from all over the world. Tune-ups and most repairs are finished the same day we receive the equipment. Our substantial parts inventory allows us to repair and return your equipment right away.
FREE LOANERS
If down time is an issue, we often provide our label and sign printer customers with free loaners while the work is being performed. We are also happy to provide complete user's manuals and abbreviated user instruction guides.
Call toll-free , or 1-503-644-5572.
