If you have questions or concerns, we want to hear about them. We encourage you to use Graphic Products' Customer Service e-mail to report and resolve concerns or privacy complaints you may have regarding Graphic Products and its affiliates. From those inquiries we may collect your name, email, and location. We also request you provide a detailed description of your concern. Any additional personally identifying information you provide will be used to investigate your complaint and to send you follow-up communications.
Graphic Products customers and visitors who interface with our web applications often provide personally identifying information (e.g., name, address, e-mail address, company information and payment information.) Graphic Products utilizes this information to facilitate our superior customer service, product offerings, and ongoing product support.
We use this information to provide you with customer support, and communicate regularly with you about your purchases and inquiries. While providing you with customer support (including through the live chat feature on our website) we may also gather additional information from you. From time to time we will also offer you the opportunity to receive information about Graphic Products services or those offered by our affiliates. From time to time Graphic Products will co-sponsor products, services, and related advertisements with third-party affiliates. Information gathered in this context may be shared with these third-party affiliates consistent with the purposes described above.
We use information submitted through our Web site or collected through email or hard copy surveys to analyze the characteristics of our customers and improve our services. We will occasionally provide anonymized, aggregated statistics about our Customers in reports made available to them, to third parties, or to the general public.
If you sign up for Graphic Products newsletters, webinars, e-mails, or other communications or you want to contact us generally, we will collect your contact information to fulfill your request. To unsubscribe, follow the unsubscribe link that appears at the end of each communication.
We occasionally conduct online consumer surveys to learn about your views on products and services. We use the survey data for research and to improve our services. Any information we collect in these surveys, including personal information, is utilized consistent with the purposes described above.
When you access our webpages we store web browser and site usage data. This information is stored as a cookie for 24 hours so you do not have to re-enter the information if the connection is interrupted. We do not track any information about your browsing history other than the original referrer, and pages located on our site that you have visited.
Videos and other features on our site may now or in the future use Flash cookies to collect and store your preferences such as volume. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html
Please note that some cookies may be placed by a third party service provider who performs some of these functions for us.
As is true of most Web sites, we gather Web server log file information automatically such as your IP address, browser type, referring/exit pages, and operating system. We use this information to administer our website, understand how visitors navigate through our Site and to enhance your experience while using our Site consistent with the above described objectives.
We may provide your personally identifying information to companies that provide services to help us with our business activities and with whom we have existing business relationships. These services and relationships include web site analytics, product offerings, and customer service. These third-parties are authorized to use your personally identifying information only as necessary to provide these services to us or to pass on to you their co-sponsored products or services.
We may also disclose your personally identifying information:
We will share your personally identifying information with third parties only in the ways that are described in this Privacy Statement. We do not otherwise sell your personally identifying information to third parties.
To review and update your personally identifying information to ensure it is accurate, contact us.
Graphic Products will make commercially reasonable efforts to provide you reasonable access to any of your personally identifying information we maintain within 30 days of your access request. We provide this access so you can review it, make corrections or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so.
Providing security for the personally identifying information you submit via our Site is a priority for Graphic Products. We take appropriate security measures to protect against unauthorized access to; or unauthorized alteration, disclosure, or destruction; of your personally identifying information. We use Secure Socket Layering (SSL) Encryption to encrypt the transmission of data on the Graphic Products, payment and login pages . Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personally identifying information online.
This Privacy Statement applies to Graphic Products Web services only. If our Site includes links to other Web sites and you submit personally identifying information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Please note that this Privacy Statement may change from time to time. If we change this privacy statement in ways that affect how we use your personally identifying information, we will make reasonable efforts to advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this Privacy Statement has changed.